Refund Policy

You are welcome to purchase products on secretjoytools.com. We are committed to providing high-quality products. If you are not satisfied with the products you purchased, the following is our refund policy.

1. Damaged or unusable products
   If the products you received are defective or damaged during transportation, resulting in unusable products, you have the right to apply for a refund or exchange. In this case, all related return shipping costs will be borne by us. Please contact our customer service team within 30 days of receipt and provide photos or other proof of the damage of the product. We will guide you through the return and exchange process.
2. Customer Personal Reasons for Returns
   If you need to return products for personal reasons, such as changing your mind after purchase or not liking the product, we also support returns within 30 days of receipt. However, in this case, all return-related shipping costs will be borne by you. The returned products must be in their original condition, without any signs of use, and the original packaging must be intact.
3. Return Process
   To return products, please follow the steps below:
   ● Contact our customer service team and explain the reason for the return.
   ● Send the product back together with the purchase receipt according to the instructions provided by the customer service.
   ● Make sure the product is packaged intact and has not been used or damaged.
   ● Use the recommended courier service and keep the shipping bill for future use.
4. Refund Processing
   Once we receive and review your return, we will process your refund within 7 business days. The refund will be returned to your account via the original payment method. If the returned product is damaged or lost during the return process, we will not be able to issue a full refund.
5. Refund Time Limit
   Refund requests should be submitted within 30 days of purchase. After this period, we will not be able to provide refunds or exchanges.

We recommend that you carefully inspect the product before returning it and take extra protective measures when packaging the returned product. If you have any questions, please feel free to contact our customer service team.